Report generation or download
If a report is stuck generating, failed, or the PDF will not download, include your order ID or report link. We will check and help regenerate or refund.
SUPPORT
Contact support
For purchase, report, invoice, refund or account questions, email us. A human replies — no bots.
Support email
support@fatepartner.comWe usually reply within 1–2 business days (Taiwan time).
Refund requests
This is digital content. If you were charged twice or the report could not be generated, email us. Once confirmed, Waffo will refund to the original payment method; timing depends on your card issuer.
Invoice / receipt
Sign in, open My reports and click View invoice / receipt to access the Waffo customer portal. If the link does not work, email us with your order ID.
Delete a report or account
You can delete a report from My reports (deletion is permanent and cannot be regenerated). To delete your account, email us and we will follow our privacy policy.
Please include
- Your account email
- Order ID (from the Waffo receipt or My reports)
- Description or screenshot (optional)
- Preferred resolution (regenerate / refund / other)